Delivery & Returns

In line with distance selling laws, it is our policy that we do not allow cancellations or exchanges for orders placed online for short shelf life perishable or prepared to order goods except where the item is faulty or not as advertised. However, we fully appreciate the right to change your mind and as a courtesy will always endeavour to assist by cancelling orders and offering a refund for any goods which have not left the premises, are not in transit and not delivered. We cannot cancel an order and offer a refund for meat products once they have left the premises or if we have prepared the order.

Where a return is entitled, we will only pay the cost of return where; the products are faulty, misdescribed, if you are ending the contract because due to a change to the product, there was an error in pricing or description, delay in delivery due to events outside our control or if you have the legal right to return as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.